Ubuntu’s built-in messaging application is called Empathy. Messaging in Ubuntu is great for a lot of reasons. In fact, I could write a whole post on it. I know that because I almost just did. Then, I remembered that the point of this series isn’t to evangelize an application. It’s about my computer making me feel an emotion.
I’ll be the first to admit that web-based messaging like Google Chat and Facebook Chat are extremely convenient. It allows instant communcation no matter what computer you’re on. It facilitates context-based conversations (“Hey, let’s chat about this email”). But do you know what annoys me? It’s when I’m in the middle of writing a blog post and I hear the “ding” of an instant message. Now, I have to go figure out where it came from. It’s not just that it interrupts my work. Often I want to chat. The problem is that I’m usually in the middle of something else, in this case writing a blog post. Now I have to switch tabs every few seconds to keep up with the conversation. And if I get a Google Chat and a Facebook Chat going at the same time? Oh, save me now!
Despite the convenience of web-based messaging, their chats are constrained. You’re stuck with a little box on a website. Am I in prison? If I switch contexts, I constantly have to come back to that site to continue the conversation. Are we playing telephone? I want direct communication with people, and I want my chat to have its own window.
Ubuntu can empathize. It has messaging built right into it. I’ve already mentioned its slick notifications. It also lets me chat on a bunch of different networks (Google, Facebook, AIM, Yahoo!, etc.) with one application. Messaging is nicely integrated into Ubuntu, much like music. Empathy nestles itself quietly into the “Messaging menu” (envelope icon), where it waits until I need it (or until someone needs me!). It’s easy to change my chat status to “Busy” or “Away” across multilple networks with the “Me menu,” whose icon looks like a speech bubble. In other words, when people chat with me on Ubuntu, it feels like a natural part of my computer, not just some website I have open.
All of the little details are great, but today Ubuntu made me happy because it lets people chat with me on my computer, not on a website.